Privacy Policy

1. Who We Are

SparkleHouse Care Inc. ("SparkleHouse", "we", "us") operates from Savannah, GA. We provide professional steam cleaning services for residential clients. You can contact us about data matters at [email protected].

2. What Data We Collect

We collect the minimum necessary to provide our services:

• Contact data: name, email address, phone number, home address (for scheduling)
• Communication data: messages you send through our contact form
• Technical data: IP address, browser type, and pages visited — collected automatically when you use our website

We do not sell, rent, or trade your personal information under any circumstances.

3. How We Use Your Data

• To schedule and confirm cleaning appointments
• To send service confirmations and follow-up messages
• To respond to questions and support requests
• To analyse how our website is used so we can improve it
• To comply with legal obligations

4. Third-Party Services

We may use the following third-party tools, which have their own privacy policies:

• Google Analytics 4 — website traffic analysis. You can opt out via Google's opt-out tool.
• Email service providers — for transactional and appointment emails.

None of these third parties receive your data for their own marketing purposes.

5. Cookies

We use essential cookies for the website to function, and optional analytics cookies to understand site usage. Please see our Cookie Policy for full details and opt-out instructions.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data ("right to be forgotten")
• Opt out of any marketing communications at any time
• Lodge a complaint with your local data protection authority (GDPR / CCPA)

To exercise any of these rights, email us at [email protected]. We respond to all requests within 30 days.

7. Data Retention

We keep your booking records for up to 3 years for accounting and legal compliance. If you request deletion, we will remove your personal data from active systems within 30 days, subject to any mandatory retention requirements.

8. Changes to This Policy

We may update this policy from time to time. The "last updated" date at the top will always reflect the most recent version. Significant changes will be communicated via email where appropriate.

9. Contact for Data Requests